Sunday, November 29, 2009
Worst Restaurant Experience Ever!
We went in with a group of 7 people to Nova and we looking forward to a great night out. Unfortunately, we found a piece of a latex glove in our mac and cheese appetizer and immediately complained. The initial response was pretty good and they offered to get us a dish and a pretty nice ($70) bottle of wine for free. But, as the feeling of the nastiness set in, all of us decided that we were too grossed out to eat there. So, we told the server and the bartender (the only people working) and their response was unreal. The bartender proceeded to ask us what our problem was since the glove is "sanitary." Um, yeah, it's really sanitary when it's been on someone's hand and then ripped off. I want her to put a sanitary glove in her mouth and tell me how sanitary it tastes. She even proceeded to call the owner and then gave us all this attitude about the situation too. We should have just left, but we actually paid for all of our drinks first (over $100). We live in the neighborhood and used to love going here, but will never be back. Worst restaurant experience ever - if I could give negative stars for service and response to a bad situation, I would.
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